returns policy

we are here and ready to help

We hope you LOVE your items but if you don't for any reason we are here to help. With Sustaintabilty at the heart of everything we do we ultimately want you to maximise the wear out of our pieces and therefore more than happy for you to return anything - we would much rather this than sit in a wardrobe unworn.

Returns Policy

Condition of return

Goods must be in the same unused condition with tags attached. Unworn, unwashed and unaltered.

Timing of return

Please contact us via email within 14 days of receiving your delivery to discuss and start the returns process. We totally get that you mostly likely have your hands-full with little ones so we are flexible knowing you may not get to the post office within those 14 days but just ask you make original contact in that timeframe please.

Refund Policy

All items eligible for a refund, exchange or credit when returned when they meet the policy requirements. Please note, we are unable to refund or credit the cost of shipping.

Faulty Items

We pride ourselves on quality and whilst we closely check everything before we send to you if something gets past our beady eyes then we are as disappointment as you are here to put it right!

As our clothing is all printed and made by hand, whilst rare we appreciate your understanding that from time to time we may find minor faults and encourage you to reach out to us - firstly to fix it for you but secondly to help us improve and ensure its not an ongoing issue.

We will of course issue full refunds for items deemed faulty or work with you to determine your preference of replacement if you would rather.

Please email and advise of fault prior to returning and we can discuss within 14 days of delivery. When possible please include your order number, images of the fault and a small description. We will also cover the postage cost for you too on faulty items.

Contact us

Please drop us an email and advise us of your intention to return your good/s at hello@bamlovesboo.com.au including your order number or order name and we will come back you you with a solution.

Returns address

Bam Loves Boo, Lexington Logistics Building 8, 50 Raubers Road, Banyo QLD 4014

Check our policy

Please take a moment to see if your item meet our policy requirements?

Send us an email

email us at hello@bamlovesboo.com.au to Bonus points if you can include your order number / order name.

resolve

We will reply with our return address and a solution for you. Don't forget our reusable envelopes have a double seal for returns.

We pride ourselves on our quality and our quality. All items are checked when packing orders too but as our pieces are made by hand occassionally things may get past our beady eyes so please do let us know, that way we can fix your order but also improve on any issues for the future .
If there is a fault with our product, please email us - please include your order name or number if you have it along with a desccription and photos. Please advise of fault prior to returning and we can discuss options for your prefernce of exchange or refund of your item. Please contact us within 14 days of delivery.
Our quality is very important to us. If you are unsatified with the quality overtime please email us to discuss and provide feedback.
Our clothes do wash and wear very well but are still clothes so occassional general wear and tear may occour and we incourage to mend and fix where you can from a sustainabilty point of view. Often a little extra stitch or patch can see them passed down to siblings or friends for many years to come.
With that said as always if you have any issues please contact us and we will happily discuss.

reduce | reuse | recycle

returning an item?

Don't forget our envelopes are designed to be reused with their double seal feature. If you are after an exchange you may find we reuse your envelope for the third time to send your new items back to you! If you cant get anymore uses from them you can simply recycle in your red bin or compost at home.