FAQs | Bam Loves Boo

Little questions. Thoughtful Answers.

If you can’t find what you’re looking for, feel free to reach out via email or Instagram — we’re always happy to help.

Our signature bamboo and organic cotton blend is incredibly soft, breathable, and gentle on sensitive skin. We love it for its comfort, stretch, and everyday wearability — especially for little ones constantly on the move.

It's also a more mindful choice, designed to last longer and be worn again and again.
Our pieces are made from organic bamboo and cotton, using non-toxic dyes and ethical manufacturing. We work on a slower, small-batch model, which means higher production costs, but also better quality and care in every piece.

Designed to be worn often, shared between siblings, and passed on, we focus on value over time, not fast fashion.

Most of our pieces are designed with a relaxed, comfortable fit and plenty of stretch for longer wear. If your little one is between sizes, we generally recommend sizing up for extra longevity.

You'll find sizing notes on individual product pages, and if you're unsure, feel free to reach out — we're always happy to help.
Most of our clothing is produced in limited runs, so we don't often restock once sold out. If you're chasing a size, feel free to reach out — we occasionally have the odd piece available.

Accessories are more likely to be restocked, and we'll update product pages with any expected return dates.

Orders are packed and sent from our Huskisson warehouse. We aim to dispatch within 1–2 business days. If you're needing something urgently, feel free to reach out and we'll always do our best to help.
Yes — all orders are sent with tracking. Tracking emails are usually sent the evening your parcel is dispatched. If you can't find yours, check your junk folder or reach out and we'll happily resend the details.
If your tracking looks delayed or something doesn't seem right, please email us with your order number and we'll help look into it with Australia Post.

All Australian and international orders are shipped via Australia Post with tracking included.
Yes — we ship worldwide. Shipping rates and delivery times are calculated at checkout based on your location.
We're based in Huskisson and can offer local pickup or meetups when possible. If you'd like to arrange this, just reach out and we'll organise a code to enter at checkout.

If your order hasn't been dispatched yet, we'll always do our best to help. Please reach out as soon as possible with your order number and requested changes.
Usually, yes — as long as your order hasn't already been packed or dispatched. Reach out and we can help combine your order and save on shipping where possible.
If something isn't quite right, please get in touch and we'll sort it out as quickly as possible.

We’re so sorry if something isn’t quite right.
Please email us with your order number and a photo of the item received, and we’ll sort it out as quickly as possible.
The best way to reach us is via email at hello@bamlovesboo.com.au
We do our best to respond as quickly as possible during business hours.
Yes — both are available at checkout.

All orders are beautifully packaged as standard in our organic mesh bags. If you'd like to make it extra special, just leave a note at checkout and we can include a handwritten message.
(And don't worry, we don't include invoices or pricing in parcels.)
Yes — simply enter the recipient's delivery details at checkout. We never include pricing inside parcels, and we're always happy to include a handwritten message if requested.

Yes — digital gift cards are available and make a beautiful option for new arrivals, birthdays, baby showers, or simply letting parents choose their favourite pieces themselves.
Order a digital gift card here.

Yes — we offer returns and exchanges in line with our returns policy. We want you to feel happy with your pieces and get the most out of your order.
We kindly ask that return requests are made within 14 days of receiving your order. We understand life with little ones can be busy though, so if you need a little extra time, just reach out.
Once your return arrives back with us, we aim to process refunds or exchanges as quickly as possible, often within 1–2 business days. You'll receive an email confirmation once your return has been processed.
No printed return form is required. Simply include a note inside your parcel with your name, order number, and a brief note about your return or exchange request.

We take great care in the quality of our pieces, but if you believe there's an issue with your item, please contact us within 14 days of delivery. Include your order number, a short description, and photos where possible so we can assess the issue and help find the best solution.
Our pieces are designed to be worn often, loved well, and passed on, but everyday wear and tear can naturally happen over time. If you have concerns about the longevity or quality of a piece, please reach out — we're always happy to chat and help where we can. Where possible, we also encourage mending and repairing pieces to extend their life and reduce waste.
Approved refunds are processed back to your original payment method. Original shipping costs are non-refundable unless the item is deemed faulty or incorrect.
Customers are responsible for return shipping costs for change-of-mind returns or exchanges. If an item is faulty or incorrect, we'll of course cover the cost of return postage.

Most of our pieces are available exclusively on our website. A small number of conscious stockists may carry select past styles.
Salty Collective - Gold Coast, Australia
Kind Kin Store - England
Mueno - Uruguay

Shop All